Customer Intelligence for Utilities & Energy. Deliver 1:1 Personalized Engagement.
Markin predicts the next best action, and launches 1:1 personalized engagement.
See the platform in action
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We won’t share your data with third parties. Ever.
why choose Markin?
Anticipate what every customer needs next. Then deliver it.
Energy and utility providers already have the data. What they often lack is the system that turns that data into timely, personalized action.
Unify Customer Signals
Bring together billing history, payment behavior, usage patterns, service interactions, outages, support tickets, and campaign engagement into one real-time customer profile.
AI Predicts & Decides
Markin detects billing risk, dissatisfaction, churn signals, service-related friction, and cross-sell opportunities in real time, then recommends the next best action for every customer.
Deliver 1:1 Engagement
Launch hyper-personalized engagement across email, SMS, push, WhatsApp, and support channels. Markin adapts the message, timing, offer, and channel based on each customer’s context, value, and needs.
Real‑time customer intelligence.
34%
Reduction in switching rate
Energy retailers using Markin detect contract renewal windows early and deliver personalised tariff offers before customers compare elsewhere.
4.2M
Customer signals unified
Markin connects smart meter readings, billing events, support history and app usage into a single real-time customer profile.
"We stopped losing customers to competitors at renewal, because we got there first."
Markin identifies every customer approaching renewal, calculates their optimal tariff, and triggers personalised outreach. Our switching rate dropped within the first quarter.
Whether you’re pitching, planning, or presenting, Prospect keeps your numbers sharp and your story clear. Everything’s accurate, synced, and ready when you are.
Prospect distills raw data into clean, visual summaries that actually make sense. No more spreadsheets, no more guesswork—just meaningful, real-time intelligence.
Everything modern subscription businesses need to deploy, govern, and scale AI-driven customer growth with confidence.
Secure & Compliant
Enterprise-grade security, governance, and access controls to protect customer data and keep every action aligned with your standards.
Enterprise Scale
Run personalization, decisioning, and campaign execution across millions of customer signals without compromising speed or reliability.
Fully Integrated
Connect Markin to your warehouse, CDP, CRM, billing, product analytics, and engagement stack—without rebuilding your system from scratch.
Visibility & Control
See what the AI is doing, why it made each decision, and how performance evolves across retention, expansion, and lifecycle campaigns.
Standards & Compliance
SOC 2, GDPR, role-based access, auditability, secure data handling, and the controls enterprise teams expect.
frequently asked questions
We’re here to answer your questions.
Everything you need to understand how Markin helps unify viewer data, predict subscriber behavior, and deliver 1:1 engagement at scale.
Can I use Prospect with my current tools?
Yes—Prospect is built to integrate seamlessly with the platforms you already rely on. From data sync to workflow triggers, we support popular tools out of the box and offer API access for everything else.
Whether you’re using Slack, Notion, Google Workspace, or something more specialized, Prospect fits into your stack without disrupting it. We believe software should meet you where you are—not the other way around.
Most teams are set up in under an hour. We’ve designed Prospect to be intuitive from the start—no need for lengthy onboarding sessions or technical hand-holding. Just connect your data sources, set your preferences, and your workflows are ready to go. Our team is always on hand if you want help, but most users don’t need it.
The Free plan is designed to get you started, but when your needs grow, Prospect scales with you. Upgrading is seamless—no data loss, no reconfiguration. You’ll instantly unlock more automation, more integrations, and advanced features to help your team stay ahead. We’ll even guide you through the transition to make sure nothing gets missed.
Security is a non-negotiable. Prospect uses end-to-end encryption in transit and at rest, along with advanced identity management features like SSO, 2FA, and granular role permissions. We also run regular audits and work with trusted infrastructure providers to safeguard every layer of your data. You own your data, and it’s never used or shared without your consent.
Yes—confidentiality is central to everything we build. Whether it’s financial reports, internal notes, or sensitive forecasting data, it stays strictly yours. We don’t access or analyze your information unless explicitly requested for support. Our platform is used by companies with strict compliance needs, and we meet or exceed industry security standards.
Does Prospect support teams in different time zones?
Absolutely. Prospect is built for global teams with asynchronous schedules. From workflow notifications that adjust to local time, to real-time collaboration that doesn’t require everyone to be online at once, we make working across time zones feel natural. You can set time-aware triggers, assign reviewers by region, and keep your processes running smoothly around the clock.
Yes—your plan is always in your control. Downgrade, upgrade, or cancel without needing to contact support or jump through hoops. Your settings and data are preserved, so if you return later, you can pick up right where you left off. We believe in earning your trust, not locking you in.
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